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Return Policy

ClickShare.HK wants you to be satisfied with your purchase. To ensure your satisfaction and for the protection of both the buyer and shop owner, we have a Return Policy to honor. This Policy will govern in the event of any conflict.

 

Goods Return

Your interest is protected by our “7-days guaranteed return policy”, we accept products sold by us with no more than 7 days of receipt (based on the delivery record). 

 

Non-Returnable Items

Our returns policy does not apply to the following items:

  • Any product that is returned more than 7 days after receipt.
  • Any product that has been opened or used.
  • Any product that is not in its original condition, is damaged, or is missing parts.
  • In the event of dispute, the decision by ClickShare.hk will be final and conclusive.


Refund Policy

All items returned would be checked and faults verified before a refund is given. Non-returnable items would not be eligible for refund or reissued.


Refund Timeline

Refund will be issued to the same account holder and in the same form of payment originally used for purchase.

Refund by

   Refund timeline

Bank Transfer

   3 to 4 weeks

Credit card

   4 to 6 weeks

PayPal

   4 to 6 weeks


Note :

Administration fee will be charged for refund transaction and the administration fee is non-refundable.

Cash refund is not available at present, refunds by Direct Deposit would be issued by cheque in Hong Kong dollars.

 

Undelivered Orders

Occasionally orders are returned to us because of incorrect address, failed delivery attempts or parcel rejected by a recipient.

When the delivery agent returns an undeliverable package to us, we issue a refund by deducting HK$300 of the value of products as re-stocking fee.

We can re-ship orders that are returned to us as un-deliverable or unclaimed. However,customers will be charged reshipment fees for their parcel.